Terms and conditions of sale
Purchases made on Dori Pubblicità are governed by the following conditions.
By clicking on the "accept" button, the user accepts the Conditions without restrictions or reservations.
The site is owned by Dori Pubblicità Srl. with headquarters in Via della Fangosa 2/4, 50032, Borgo San Lorenzo (FI) , VAT number 05835690487, Fiscal Code 05835690487.
- SERVICES OFFERED BY THE SITE
The site allows you to use web-to-print services. To access the services you need to register on the site. During registration, users will be asked to specify if they want to register and then make purchases as a company, sole proprietorship / freelancer, private or association, also specifying the user's nationality. Only purchases made by private users will be subject to the applicable consumer regulation.
All the final prices of the products displayed on the site are expressed in euros and can be viewed both with and without VAT, depending on the country or type of registration. Product prices may be subject to periodic changes.
For certain products and offers shipping costs are to be considered included. For all the remaining products, these are the responsibility of the user.
- CHOICE OF THE PRODUCT AND PURCHASING METHOD
After authenticating, the user can proceed to the selection of products as described in the relevant sections, selecting them each time, personalizing them, and adding the desired quantities in their shopping cart. Some images may be provided for informational purposes and may differ from the appearance of the delivered product. Unless the user opts for the images or drawings suggested by Dori Pubblicità for some products, once confirmed the quote and completed the payment (with the exception of cash on delivery and bank transfer options), the user will be asked to complete the order by uploading the content you wish to print to the "File Sending Area". The user remains the only person responsible for verifying content, spelling and graphics of uploaded files.
At the end of the selection of the desired items, a screen will be displayed to send the order indicating the total costs and expenses.
- PAYMENTS AND LOADING OF CONTENT
The customer can buy products online and make payments by credit card (Visa or MasterCard), via Paypal, Sofort, by bank transfer or cash on delivery, as indicated on the website, following the instructions indicated for the purchase procedure.
The information necessary for payment will be forwarded, via encrypted protocols, to the payment institution entrusted by Dori Pubblicità the electronic payment services at a distance, without the possibility of access by third parties.
Payments must be made in advance and, only after payment and upload of the "compliant" file by the user, the selected items will be put into production.
For payments by bank transfer the production will begin only after the crediting and, consequently, the delivery may be postponed for 2-3 days, plus the time for printing and shipping. In this case it is also necessary to enter the order number in the reason for payment to identify the transaction.
For cash on delivery payments, the order passes directly into production at the end of the upload of the "compliant" file. This method of purchase therefore does not affect delivery times. The invoicing of purchases will take place already during shipment. Dori Pubblicità reserves in any case, evaluating at its discretion the circumstances of the case, not to accept this method of payment. In this case the user will be contacted immediately to agree on the payment methods.
- USER RESPONSIBILITIES ON LOADED CONTENTS
The selection of the containing and images to be printed, as well as the acquisition of the relative authorizations for their reproduction, where necessary, remains the sole responsibility of the users. Dori Pubblicità will not proceed in any case to verify the contents except for the technical specifications and the graphic compatibility with the required specifications.
Dori Pubblicità can not in any way be held responsible for the unauthorized use of images by users and for any type of violation of rights of third parties over them.
The user therefore exonerates Dori Pubblicità, also committing himself to keep it unharmed and to hold harmless, from any responsibility towards third parties who may complain about violations of intellectual property rights, damage to the image, honor, decorum, moral integrity or any other pecuniary damage and not assets resulting from the printing of images and content uploaded by the user.
Dori Pubblicità reserves in any case the right to block any order that involves a clear violation of intellectual property rights of third parties or otherwise whose contents are defamatory, violent or otherwise contrary to public order and morality.
- AUTOMATIC CHECK OF LOADED FILES
The Dori Pubblicità system automatically verifies the mere compatibility in terms of format, size, resolution and possible presence of open fonts, verification of fonts and conversion of these in traces, verification of whites overprinting and passage in drilling, as well as the conversion of possible Pantone to the best profile for the requested print (the system does not inform about the Pantone colors present in the file, but foresees the conversion in CMYK).
In case of non-compliance with the file sent, the system will proceed to block the order. In this case, the user will be notified by e-mail and invited to proceed with the loading of a new file with subsequent slippage of the delivery date.
If the system does not detect any differences, the file will automatically switch to production.
- OPTION TO VERIFY THE LOADED FILES WITH THE OPERATOR
Upon the user's request, through the "Check File" option, it is possible, upon payment of an additional amount, to request verification of the graphic-aesthetic specifications of the file by Dori Pubblicità.
By selecting this option, Dori Pubblicità will provide for: graphic verification of levels, outline traces, safety margins, distance of the graphic elements from the edge of the print, front and back orientation, verification of the .pdf file for the specific needs of magazines and / or catalogs (back size, number of pages, cover file), verification of the correct graphic setting in case the print has to be folded.
In any case, the verification system with the operator of the uploaded files does not include a comprehensive control of the layout, the spelling, or any photos jumped in magazines, catalogs or books.
- FREE REPRINT REPRODUCTION OPTION
In case of errors in the creation of the document or if the product received is not appreciated by the user, the "Free Reprint" reprint option allows the user to obtain a reprint quickly and without additional costs.
The "Free Reprint" reprint option is valid only for users residing in Italy.
In order to take advantage of the Free Reprint re-printing option, the user must select it in the estimate stage. The service is paid and includes only one reprint for each processing of the order.
The Free Reprint re-printing option can therefore be exercised from your personal area until 6 pm on the third business day following the delivery of the product.
In order to take advantage of the Free Reprint re-printing option, it will be sufficient to send a new correct file. Once the Free Reprint option is activated, Dori Pubblicità will send a courier to pick up the unsatisfactory products the day after the request to the same Via della Fangosa 2/4, 50032, Borgo San Lorenzo (FI) of the previous delivery. Dori Pubblicità will then print the modified file, with the same characteristics as the previous order (quantity, materials, delivery times, etc.) and without additional costs, within 72 hours of upload.
- DELIVERY AND SHIPPING TIMES
The delivery of the products will be carried out on the dates selected by the user during the estimate stage. The terms are calculated starting from the completion of the order, ie at the end of the file upload and confirmation receipt. The delivery dates are valid for most of a given national territory. Islands and remote areas could be served in two or more additional working days.
The order must be considered not completed until the moment the file has been uploaded by the user and the relative payment. If the user fails to upload the file within 15 days from the order date, the order will be canceled and the user will be reimbursed in case of confirmed payment.
The shipment and delivery take place in the terms selected in the estimate provided the completion of the purchase order by 18:00 on the same day, or 09:30 for deliveries in 24 hours. Receipt of files or confirmations of payment after 6:30 pm to 10 pm will be considered to have occurred the following business day. For working days we mean the days from Monday to Friday with the exception of 1/1, 6/1, 25/4, 1/5, 2/6, 15/8, 1/11, 8/12, 24/12, 25/12, 26/12, 31/12, Easter Monday.
Under no circumstances will Dori Pubblicità be held responsible for any damage caused by the delay in delivery.
- RIGHT OF WITHDRAWAL OR "RIPENSAMENTO"
Right of withdrawal
You have the right to withdraw from the contract, without giving any reason, within 14 days. The withdrawal period expires after 14 days from the day in the case of a contract of sale: «in which you or a third party, other than the carrier and designated by you, acquires physical possession of the goods.».
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an explicit declaration (for example, a letter sent by post, fax or e-mail).
Dori Pubblicità Srl
Registered office
Via della Fangosa 2/4, 50032, Borgo San Lorenzo (FI)
Business location
Via della Fangosa 2/4, 50032, Borgo San Lorenzo (FI) and data
To comply with the withdrawal deadline, it is sufficient that you send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, you will be reimbursed for all the payments you made in our favor, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery different from the less expensive type of standard delivery from we offer) without undue delay and in any case no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. These refunds will be made using the same payment method used by you for the initial transaction, unless you have expressly agreed otherwise; in any case, no costs will be incurred as a consequence of such reimbursement.
You are requested to return the goods or deliver them to us without undue delay and in any case within 14 days from the day in which you have communicated your withdrawal from this contract. The deadline is met if you send back the goods before the expiry of the 14-day period. The costs of returning the products are charged to the user.
Exceptions to the Right of Withdrawal
The right of withdrawal pursuant to articles 52 to 58 for distance contracts and contracts negotiated away from business premises is excluded in relation to:
- service contracts after the complete provision of the service if the execution began with the express agreement of the consumer and with the acceptance of the loss of the right of withdrawal following the full execution of the contract by the professional;
- the supply of goods or services whose price is linked to fluctuations in the financial market that the trader is unable to control and which may occur during the withdrawal period;
- the supply of tailor-made or clearly personalized goods;
- the supply of goods that are liable to deteriorate or expire rapidly;
- the supply of sealed goods that can not be returned for hygienic reasons or related to health protection and have been opened after delivery;
- the supply of goods which, after delivery, are, by their nature, inseparably mixed with other goods;
- the supply of alcoholic beverages, the price of which has been agreed upon at the time of conclusion of the contract of sale, whose delivery can take place only after thirty days and whose actual value depends on fluctuations on the market that can not be controlled by the professional;
- contracts in which the consumer specifically requested a visit by the trader for the purpose of carrying out urgent repairs or maintenance. If, on the occasion of such a visit, the professional provides services in addition to those specifically requested by the consumer or goods other than the spare parts necessary for maintenance or repairs, the right of withdrawal applies to such additional services or goods;
- provision of sealed audio or video recordings or sealed computer software that has been opened after delivery;
- the supply of newspapers, periodicals and magazines with the exception of subscription contracts for the provision of such publications;
- contracts concluded at a public auction;
- provision of accommodation for non-residential purposes, transport of goods, car rental services, catering services or services relating to leisure time activities where the contract provides for a specific date or period of performance;
- the supply of digital content through non-material support if the execution began with the express agreement of the consumer and with his acceptance of the fact that in that case he would lose the right of withdrawal.
10. EXEMPTION OF LIABILITY - VICES OF THE PRODUCTS
Dori Pubblicità will not be liable to you for damages of any kind, either direct or indirect, arising from any errors, of any nature, in the printing of the file sent by the customer, except for willful misconduct or gross negligence.
In the event of printing errors which are not attributable to the user or to the delivery of defective or damaged products, Dori Pubblicità will be required to perform only one reprint of the material.
At the time of delivery the user is required to carefully examine the products received. Any defects in the goods delivered, errors in printing or packaging of the material not attributable to the user, must be reported immediately to the courier or customer service. The goods must be withdrawn by signing with specific reservation of control. The user must then open an alert through his Personal Area, taking care to attach the photographic documentation where required within 8 days of receiving the material.
Dori Pubblicità will do its best to respond to reports received within two hours.
- APPLICABLE LAW, JURISDICTION AND JURISDICTION FOR NON-CONSUMER USERS
These Conditions are subject to Italian law. For all orders from subjects not qualified as "consumers", all disputes relating to the interpretation and / or execution of this contract will be the exclusive jurisdiction of the Court of Florence, c / o Palace of Justice - Avenue Guidoni 61.
Rev. 1 - 28/10/2014
The contractual terms "Terms and Conditions of Sale" are not retroactive at the date of the revision.